Privacy Policy

Last updated: 10 November 2025

InsureWise Senior (“we”, “our”, “us”) provides independent insurance consulting services for retirees. We process personal data responsibly in accordance with Czech law and the EU GDPR. This Privacy Policy explains what data we collect, how we use it, and your rights as a client.

1. Data Controller

InsureWise Senior s.r.o.
Na Nivách 1019, 141 00 Praha 4, Czechia
Email: privacy@insurewisesenior.com

2. Personal Data We Process

  1. Identification and Contact: name, address, email, and phone number for communication and documentation.
  2. Policy Information: copies of insurance contracts, payment summaries, and related correspondence.
  3. Financial Context: information about payments or reimbursements when relevant to policy evaluation.
  4. Technical Data: IP address, device, and browser data for website functionality and security.
  5. Cookies: small files stored on your device to remember preferences and improve usability.

3. Purpose of Processing

We process data only to deliver and manage consulting services efficiently, maintain legal compliance, and enhance user experience.

  1. To communicate with clients and prepare insurance analyses.
  2. To maintain internal records and reports for service improvement.
  3. To comply with invoicing, taxation, and data retention obligations.
  4. To ensure secure and functional website performance.

4. Legal Bases (GDPR)

  1. Service provision under a consulting contract.
  2. Compliance with legal obligations, such as accounting laws.
  3. Legitimate interest in improving security and service quality.
  4. Consent for optional marketing and analytics cookies.

5. Retention

We keep consultation records for up to 10 years as required by Czech law. Email correspondence and summaries are archived securely and deleted when no longer needed.

6. Sharing and Processors

  1. Authorized partners providing hosting, email, or accounting services under confidentiality agreements.
  2. Insurers or legal experts only with your explicit consent.
  3. We never sell or trade personal data.

7. Security

We use encryption, password protection, and limited access controls to protect personal information. Staff receive regular privacy and security training.

8. International Transfers

Your data is stored in the EU. If a transfer outside the EEA occurs, we apply EU-approved safeguards such as Standard Contractual Clauses.

9. Your Rights

  1. Request access and a copy of your data.
  2. Ask for corrections or deletion where legally possible.
  3. Restrict certain uses of your data.
  4. Withdraw consent for non-essential activities.
  5. Lodge a complaint with the Czech Data Protection Authority (ÚOOÚ).

10. Cookie Policy

  1. Essential Cookies: necessary for secure login and navigation.
  2. Preference Cookies: save language and layout settings.
  3. Analytics Cookies: anonymized data used to improve site performance.

11. Contact

For privacy requests, email privacy@insurewisesenior.com.